Emergency-Non-Emergency

Emergency Service:  When should I call 9-1-1?

  • Any life threatening emergency, whether injury, illness, or fire
  • Any time you are not able to help yourself or someone else
  • Any potentially dangerous situation.

Non-Emergency Response/Service:  When should I call 247-5859?

  • Situations that are not life-threatening when no one is likely to be hurt or injured:

Examples:

  • Traffic Crashes with no injuries
  • Barking dogs
  • Loud Noise (parties, music)
  • Solicitors
  • Minor Vandalism

    DO NOT CALL 9-1-1 FOR THE FOLLOWING:
  • To report power outage
  • To ask for any phone numbers
  • To request transportation
  • To speak to an officer or detective
  • For information pertaining to court dates or ticket information

For Loss of Electricity 24/7, call JEA at (904) 665-6000

For Public Utilities Emergencies 24/7, call (904) 247-5834