- Utility Billing and Customer Service
- Paying Your Bill
Paying Your Bill
How Do I View My Bill Online?
The City of Atlantic Beach now offers our customers a way to securely view and print their Utility Bill online. In order to do this you need to first set up a profile through the Bill2Pay Profile Site.
You can set up your profile by completing the Sign Up Now option and then attaching your profile information to your utility account number. It is not necessary to select a payment method in order to view your bill(s) online.
If you have multiple accounts, you will need to select the specific account you want to look up under the View Bill tab. After selecting the account Number , click the down arrow under the Bills tab to bring up a list of bills to view.
If you have any questions or problems regarding how to set up the View Bill option, please call our Customer Service Office 904-247-5816.
How & Where to Pay Your Utility Bill
To efficiently cover the service area, the City of Atlantic Beach produces monthly bills in three, primary cycles. The bills are due 14 days after the Bill Date on your bill. If you do not receive a bill, please call Utility Billing at 904-247-5816 for a copy.
Your payment must be received at City Hall by 5 p.m. on the due date to avoid a 10% late payment penalty. A delinquent notice will be mailed after the due date if your account is not paid in full, indicating the service cutoff date for nonpayment of the account.
If mailing your payment or using your financial institution’s online bill payment product, please allow sufficient lead time to afford timely receipt by the City (3 to 5 business days are recommended). Delays in receipt due to postal issues, online banking practices, etc., may result in penalty assessment.
The City of Atlantic Beach offers several convenient methods to make your utility payments:
Automatic Bank Draft Payment: Most cost-effective option for both the customer and the City, and convenient for those who travel. You still receive your monthly bill to review, prior to payment. The customer authorizes the City to debit a checking or savings account at their designated financial institution. The funds are automatically drafted through electronic funds transfer (EFT) on the due date.
Print the Bank Drafting Authorization Agreement document.
Online Bank Payment
Make payment through your financial institution’s online bill payment program. If you decide to use this option, please allow 3 to 5 business days for the processing of your payment through the banking system, since some institutions still drop a check in the mail, instead of sending the funds electronically.
Debit or Credit Card and E-Check Payments: (Convenience Fees Apply - See Note Below)
Phone: You can now make your debit or credit card and e-check payment from your checking or savings account 24/7 by calling one of the numbers below and following the voice prompts:
Local: 904-674-2655 Toll Free: 1 844-223-2737
Make a debit card, credit card, or e-check payment on the City’s website. The City accepts Visa, MasterCard, and Discover cards for Utility Payments.
If your service has been disconnected for non-payment or a returned payment and you make an phone or web payment after business hours (Monday - Friday 8AM to 5PM), your service will be reconnected the next business day.
Web Payment Options
Profile Payments: Customers may now store account information for convenient recurring or scheduled automated payments, or to reduce the amount of entry for single, one-time payments. By setting up a profile, customers have immediate access to their payment history. To get started, click below to create a profile and begin making payments:
One-Time Payments: Customers are now able to enter single, one-time payments without creating a profile. Click below to access the payment screens:
Note: There is a convenience fee charged by the City’s third-party payment vendor, Bill2Pay, to cover the vendor’s cost and operations.
The fee is $2.25 per $600 charged for debit and credit card payments. Bill2Pay will accept Visa, MasterCard and Discover cards, and debit cards with those companies’ logos.
Bill2Pay also accept e-Check payments. There convenience fee is $1.75 convenience for each e-Check payment.
Payment Drop Box
Conveniently located in front of the Atlantic Beach City Hall entrance, customers may drive by and drop off their payment with their payment stub in the envelope provided by the City. This option is suitable for customers that do not need a receipt, or those that want to make payment after normal office hours. The drop box is emptied early in the morning and periodically during the day. If making payment on the due date, to minimize the chance of penalty assessment, other payment options are advised. Please only place checks or money orders in the drop box.
City Hall Drop Box
Include appropriate postage and return your payment in the envelope provided by the City, along with your payment stub. Payments are credited based on receipt date, not post-marked date.
Located at 800 Seminole Road in the Atlantic Beach City Hall, our Customer Service Representatives are available during normal office hours, Monday - Friday 8 a.m. to 5p.m. Accepted forms of payment are cash, check, or money order.