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1. Why was my water cut off?

In almost all cases, your water was cut off because you did not pay your bill. To have your water reconnected, you must pay your bill and a $30 reconnect fee. Other reasons that may cause the water to be off would be due to an error in application of the payment received to your account. In the case of a Public Utilities or Public Works  project, you should receive prior notice of any planned cut-off. On occasion, a waterline may break, also causing the water to be off.

2. Why is my bill so high? There is no way I used this much water.

This is the most common complaint we receive. Here are some interesting facts concerning water consumption:

• An automatic Dishwasher uses 10 gallons per load.


• A toilet requires 5 to 7 gallons per flush.


• Outdoor watering uses 5 to 10 gallons per minute.


• A leak the size of a pin hole can cause the loss of 200 gallons in a day.


• Usually the answer is watering the lawn or a leaking toilet.

3. Can the meter be wrong?

Yes, however, the meter measures water by the flow of the water turning a gauge. Since the gauge cannot turn faster than the water pushing it, the results of a failed meter are either that the meter is not reading all of your consumption or it has stopped.

4. What should I do if my consumption jumps dramatically?

You need to check carefully for leaks. If a leak is detected and you bring in the work order from a certified plumber that it was fixed, you may receive a credit for the portion of your residential sewer charges that are in excess of your typical charges. If you determine there is no leak, you may request that the meter be re-read for a charge of $20.