FAQs • Atlantic Beach • CivicEngage

What is the hardness of City water to set my water softener?: The hardness level of the City's water is 300 milligrams per liter, which equates to 18 grains per gallon.

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Public Utilities Questions

1. How do I report a water break?: If you notice water leaking in the City right-of-way, or from your meter, contact the Public Utilities Department at (904) 247-5886.

2. What should I do if I see a manhole overflowing?: Contact the Public Utilities Department at (904) 247-5886 as soon as possible. Avoid walking through or being in contact with water from overflowing manholes, if possible.

3. Should I call the City if sewage backs up into my home or business?: A sewer backup in the building may be caused by either a private or City problem. If your plumber believes there is a problem in the City line, call the Public Utilities Department at (904) 247-5886 and our staff will meet with the plumber on site to determine the cause and correction for the problem.

4. What is the hardness of City water to set my water softener?: The hardness level of the City's water is 300 milligrams per liter, which equates to 18 grains per gallon.

5. How do I report a problem with low water pressure?: Contact the Public Utilities Department at (904) 247-5886 and we will send a technician to investigate.

6. How do I report a water quality problem?: Call the Public Utilities Department at (904) 247-5886 for any water quality problems.

7. Who should I call with questions about my bill?: All billing issues are handled by the Finance Department. Call (904) 247-5811 or email customerservice@coab.us.

8. What is our water pressure in Atlantic Beach?: Water pressure in the Atlantic Beach service area is typically around 50 psi. Pressure may drop if there is a large water break or if fire hydrants are in use.

9. How do I get my water turned off if I have a leak on my property?: Each home or business should have a water shut-off valve on private property, usually near the building. If you cannot locate your shut-off valve, contact the Public Utilities Department at (904) 247-5886.

10. Where does our drinking water come from?: Atlantic Beach's drinking water comes from deep wells in the Floridan Aquifer.

11. Where can I get more information about our drinking water?: The latest copy of our annual Water Quality Report is available at www.coab.us/waterqualityreport. Call the Public Utilities Department at (904) 247-5886 for more information.

12. Who regulates our drinking water and wastewater treatment?: The Florida Department of Environmental Protection regulates all drinking water and wastewater treatment activities, and determines compliance with the legal requirements for contaminants. They can be contacted at (904) 807-3300 or click on the following link
Florida Department of Environmental Protection

13. Do we have irrigation restrictions in Atlantic Beach?: Yes, the irrigation restrictions apply to those using City Water or Private Wells. Do not irrigate during the hours of 10:00 a.m. through 4:00 p.m. During Daylight Savings Time (Spring and Summer), limit irrigation to TWO DAYS PER WEEK on your assigned days. Residential addresses ending in an odd number (or have no assigned number) can irrigate on Wednesdays and Saturdays. Residential addresses ending in even numbers can irrigate on Thursdays and Sundays. Non-residential addresses can irrigate on Tuesdays and Fridays. During Eastern Standard Time (Fall and Winter), limit irrigation to ONE DAY PER WEEK. Residential addresses ending in an odd number (or have no assigned number) can irrigate on Saturdays. Residential addresses ending in even numbers can irrigate on Sundays. Non-residential addresses can irrigate on Tuesdays. The St. Johns River Water Management District has Water Conservation information on their website: http://www.sjrwmd.com/
St. Johns River Water Management District