Customer Service Contacts

Customer Service Contact Information

Customer Service for all utility services provided by or contracted through the City of Atlantic Beach, except Electric service, is performed by the Finance and Administration Department. This includes all new utility connection services, utility billing and payment option questions, and service terminations.

Hours of operation are 8 a.m. to 5 p.m. Monday through Friday, except holidays.

Contact Phone Numbers

  • Customer Service: 904-247-5816
  • Utility Billing: 904-247-5816

Non-emergency messages left after hours on the phone number above will be returned the next business day.

  • Emergency, after hours: 904-247-5834
  • Garbage service: 904-247-5834
    • (Inside City limits)

Services Not Provided by the City of Atlantic Beach

  • Electric service: 904-665-6000 (JEA)
  • Garbage service: 904-387-8999 (City of Jacksonville)
    • (Outside City limits)

To sign up for Commercial and Residential utility service visit the Utilities Sign Up page.

For information on options available to pay your City of Atlantic Beach utility bill visit the Utilities Paying Your Bill page.